FAQs
Are there any size limitations when uploading work to a gateway?
There is a 10MB per file limit by default this can be altered as a global setting by the institution. There are no limits on the number of items that can be published to a Gateway.Tags: limit limitation size upload gateway
How do I report a problem in the system or request a new feature?Problems in the system can be reported by administrators of the organisation or institution who have access to the PebblePad customer support area. This facility allows them to download PebblePad updates, report errors in the system, give feedback and submit feature requests. It also allows access to help movies, tipsheets, FAQs and other support related materials.
The PebblePad customer support area is primarily for staff involved in implementing or supporting PebblePad and requires a username and password to log in.Tags: new feature request administrator customer support errors feedback tip sheets faq
How do I upload a file?Go to the ?upload file? menu and select the appropriate option ? in most cases this will be to upload a single file You will then be able to add the title description and tags before choosing the ?upload file? icon and if required send it to a person or gateway It will automatically be saved in your asset store.Tags: upload file how
How much does PebblePad cost?We are trying to be realistic with our pricing and so are setting prices dependent on the size of the institution. Feedback from some of our customers indicates that the annual cost of PebblePad is 60-70% cheaper than even simple paper-based systems.
We now offer hosting for smaller institutions and for pilot projects and offer incremental licensing to allow you time to develop your eportfolio population.
To find out more about pricing for your institution please contact us.Tags: pebblepad cost pricing institution hosting pilot
I am a tutor and I want to take an RSS feed from a Gateway. I've tried my usual aggregator but it doesn't seem to work. Can you help me configure this?To take an RSS feed from a Gateway you need to use an aggregator that supports logging in. Two suitable options are Feedreader (http://www.feedreader.com/) and NetVibes (http://www.netvibes.com) as both allow you to enter your username and password.Tags: rss gateway feed aggregator feedreader netvibes username
I am an administrator and I am having problems resetting a passwordA user can generate a reminder of their password from the login screen. However, if this does not solve the matter or for other general administrative issues please contact us at support@pebblelearning.co.uk
Tags: administrator resetting password
I cannot publish my asset to a particular gateway.Assets can be published to a gateway by selecting 'send to gateway' and clicking on the Unit name in the structure followed by the green tick. If an error message is displayed you may not have permission to publish to that particular gateway. You will only be able to publish to the gateways of the Units you are taking.Tags: gateway publish asset
I have deleted an asset from my asset store by accident!If you click on the view menu and then view all you will see a list of your assets In the tab at the top of the list you will see two small circles Click on the circles to access the sort tools which allow you to sort items using a range of different options Click on the dustbin icon and all your deleted items will be listed Click on an item and use the undelete option to return it to your asset storeTags: pebblepad asset delete
I have lost or forgotten my password.Click on the link ?Forgotton your password?? under the login form where you will be asked to enter your username. A new password will be emailed to you. You can the change your password to something more memorable.Tags: pebblepad login how to password username change
I want to change my password.Click on the ?Change your password? link under the login form. You will be asked to enter your old password and confirm your new password. The next time you log in you can use your new password. Be sure to make it something you will easily remember and something which is secure eg includes numbers as well as letters.Tags: pebblepad login how to password username change
I want to publish an asset eg an action plan meeting or webfolio to a Gateway!Assets are the items in the eportfolio that you can create yourself such as action plans meetings and webfolios using the ?create new menu? To get these viewed/marked by the tutor you can publish the asset to the relevant gateway On the endpad click send to Gateway Select the appropriate gateway from the list and click the green tick to publish it.Tags: asset publish gateway
I want to upload some video to PebblePad, are there any file size limitations I should know about?There is no actual limit on the size of files you can upload to the server, although the size of the file you can upload depends on your connection speed. The server opens a connection for a fixed period of time and so the size of the file you can upload depends on amount of data you are able to transfer in that time.
For example, a dial up connection would only manage to upload a small file whilst a university connection at 100mb for instance would upload a file much larger. One thing to remember when putting large files into/onto your eportfolio is the kind of connection that the person viewing any shared files/assets might have. If they have a slow connection speed then viewing large files will inevitably take longer than smaller ones.Tags: upload video size limit connection speed dial up
PebblePad does not open.You may need to click on the yellow pop-up bar at the top of your browser to allow the pop-up. If the problem persists contact your centres IS department to check your pop-up blockers or alternatively hold down the Ctrl key when you click on the links.Tags: pebblepad not open pop-up
Somebody has shared an asset with me but I can't see itBe sure to view your shared assets on the 'view' menu rather than your own assets. A record of shared assets which have not yet been viewed should also appear on your current e-portfolio activity when you first log in. If you still can't see the asset, check with the person sharing the asset with you whether they have selected the correct username and set the appropriate permissions.Tags: asset shared
What authentication protocols does PebblePad support?PebblePad supports the following:
LDAP with group support on Active Directory, any database which is supported by .NET with group support and prepopulation of About Me, single signon from Blackboard, WebCT, Moodle and SITS, and Shibboleth.
Tags: support authentication protocols ldap active directory ad single sign on blackboard webct moodle sits
Will PebblePad be available as Open Source software?PebblePad has received no public funding for its development. Its functionality and appeal is the product of considerable investment and the (long, hard) work of a dedicated team. So, PebblePad will be available as a commercial offering from Pebble and the UoW but it will be sensibly priced. The benefits of a commercial product are numerous but the most obvious ones are a clear product development plan with a dedicated team and reliable product support.Tags: pebblepad open source software development funding
Won't I be better off using an Open Source option rather than PebblePad?We don't think so, but we would say that wouldn't we! In an ideal world Open Source is a great idea, in reality there is no such thing as a free lunch! Open source software is not really free. You will have to support the software yourself and develop local custom facilities in house.
This typically means you?ll have to employ a highly skilled member of staff to look after your system. This alone will cost you more than PebblePad and you?ll still have no local support for the 5 weeks a year when your staff member is on annual leave! The other problem with open source solutions is that they often get stuck. For example funding comes to an end and no one is available to make a concerted effort to take the product forward, lead developers get moved to other positions or other projects, technical support, if any is available, is usually at best via email on a best endeavour basis.
So all in all we think you will get a better service by paying for your software.Tags: pebblepad open source software development funding commercial service
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